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Refund policy

Right of withdrawal

You have the right to cancel this contract within thirty days without giving any reason. The cancellation period is thirty days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Nuave Investments, Grafenberger Allee 277-287 in 40237 Düsseldorf, Germany, info@dianashome.com, phone: 0211 69574706) by means of a clear statement (e.g. a letter sent by post, Fax or email) of your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

 

Consequences of revocation

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to send the goods back to us or to Piramit Golteks GmbH (Max-Planck-Straße 27, 50354 Hürth, Germany) immediately and in any case within fourteen days from the day on which you inform us about the cancellation of this contract to hand over. The deadline is met if you send the goods before the fourteen-day deadline. You only bear the direct costs of returning the goods for freight forwarding goods. For goods that cannot normally be returned by post due to their nature, these are € 20. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

 

Cancellation Form

(If you want to cancel the contract, please fill out this form and send it back.)

- An Nuave Investments, Grafenberger Allee 277-287, 40237 Düsseldorf,
Germany, info@dianashome.com

- I / We hereby revoke (s)) that of me / us () on the purchase of the following goods () / the provision of the following service ()

- Ordered on ()/received at ()

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only when submitting hardcopies)

- Date

(*) Cross out what's not inapplicable.

Different return shipping costs for Germany

We bear the immediate costs of returning the goods if the
Returns within Germany.

Cancellation policy [https://shop.trustedshops.com/de/rechtstexte/] created with the Trusted Shops [https://shop.trustedshops.com/de/Legal text in
Cooperation with FÖHLISCH Rechtsanwälte [https://foehlisch.com].